If you have questions, need help with an order you've received, or if you need to return an item please see the information on your packing slip. You can email us at eccocanada@ecco.com

Due to the processing times of our orders, we are unable to cancel or change orders once they have been placed.

Orders are automatically accepted into our ordering system the minute you hit submit. Your order will leave our warehouse within 3 business days of receipt. Canada Post Expedited Parcel delivery will arrive within 1-7 business days of shipment. Canada Post Xpresspost delivery will arrive within 1-2 business days of shipment. ECCO does not process orders on Saturdays, Sundays or statutory holidays.

Please click here to track your order.

If for any reason you are not satisfied with your purchase, you may return it for a refund of the purchase price you paid minus all shipping charges. Shipping and handling charges are not refundable. Returns should be shipped within 30 days of the original shipment with the receipt from your ca.ecco.com purchase. Items must be unused and unworn in order to be accepted for a return and a refund. We can only issue a refund to the credit, debit card or PayPal Account used for the purchase. We will contact you if we receive a return that has been damaged or worn and will return this item to you. All ca.ecco.com returns must be sent back using your returns label. If you do not have this, Click here to print the PDF form and be sure to include your ECCO order number. At this time, ca.ecco.com can only accept returns purchased through our website.

All purchases made through an ECCO retailer or an ECCO retail store should be returned to their original place of purchase. See our return policy for more information. Returns should be sent to:

NLS 350 Admiral Blvd Mississauga, ON L5T 2N6

Our Customer Service Team is available to help you shop. Have a question about size, fit, style, colour, anything at all - we are happy to help! Email us at eccocanada@ecco.com. Our hours are 9AM - 5:30PM EST M-Th, 9AM - 3PM Friday. We always welcome feedback or suggestions too.

We accept the following methods of payment:

• Visa

• Mastercard

• American Express

• Discover

• Diner's Club

• Paypal

• ECCO Gift Cards

• Klarna

When placing an order on ca.ecco.com, your payment will be processed when you order is shipped. Your transaction is always secure. Our Customer Service team is here to assist you with any questions to make your shopping experience exceptional.

Please note: we're temporarily not accepting gift card redemptions online at this time, we apologize for the inconvenience. Gift cards can still be redeemed in our store locations.

Unfortunately no, ca.ecco.com does not accept prepaid credit cards on our website due to our selected fraud filters.

ECCO has a country-wide network of distributors. This means that there is a very good chance that there will be a store near you. Use our store locator to find a retailer near you.

Yes, ECCO has a 1-year limited warranty that all of our products are free from any manufacturing or material defects. But this isn't a guarantee against wear and tear. If you have any questions about a product you bought at ca.ecco.com please contact us.

See our Warranty Policy for more information.