Customer Service

Customer Service Payment Ordering Shipping Returns and Warranties Legal

Ordering

Changing or Canceling Orders

Please contact our Customer Service Team at eccocanada@ecco.com if you have any concerns with your order. Customer Service hours of operation are 9AM - 5:30PM EST M-Th, 9AM - 3PM Friday. We will make every effort to provide the best shopping experience possible.

Track My Order

Click Here to submit your order number and email address to check your order status.

Buy Online, Pick Up In Store

Click here to explore how to buy online and pick up in store.

Related FAQs

What if I have a problem with an order I've received?

Can I cancel my pick up order?

How do I check on the status of my order?

What do I need to bring to pick up my order in store?

Service

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The £10 code is valid for 8 weeks and can be redeemed on your next single purchase above £49 in stores or online. The discount cannot be used with another code and/ or combined with another promotion and is valid only for full price items on the Official Online Store and in the Physical Offline ECCO Stores too. The voucher is valid also on already discounted items only in the Physical Offline ECCO Outlet Stores. The code is for personal use only and may neither be passed on nor published. The discount applies to merchandise only, not to Gift Cards and cannot be paid out in cash. The voucher can be used only once.